Quotes by Chris that can be found in the book

"Improvement needs to be modelled in order for it to be believed. If your improvement behaviours are not consistent with your improvement langauge, you are merely a clanging symbol, void of any substance." 

"True excellence initiates itself, firstly, from the corridors of the heart before elevating itself towards the synapses of the mind."

"A constant measuring-up of ourselves against others has left us discontent and blind to our own flair and genius." 

"We need to be wary, especially within mining, to not let personality or position dictate whom we listen to. Everybody has a voice, from truck driver to CEO."

"Latent, concealed potential is the very essence of continuous improvement, the very essence of 'learning to see' See What? That within every mining employee, process, or company resides a profound ability to grow." 

"Creativity requires the foundation of discipline execution in order to create value. Creativity unhinged from compliance to design is like a vision without action, merely a dream."

"I have seen how people, attempting to become the professioned industry benchmark, obliterate sustainable performance by forcing suboptimal decision making in the short term. Look closely, and you will most probably locate, hidden within the murky backdrop of these decisions, a conceited leader trying to build a throne." 

"A brutal fact is a treasure and not a reason to discharge a lynch mob." 

"We spend more time thinking about what not to say that what needs to be said to make things better."

"Creativity requires the foundation of discipline execution in order to create value. Creativity unhinged from compliance to design is like a vision without action, merely a dream."

"The purpose of a process should always override the power of a personality."

"A well structured message told with belief and passion can break open the most solidified cement heads amongst us, no jackhammer needed."

"There is no goodwill present when local teams of people focus solely on their backyard at the expense of the overall system." 

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